The last week or so have been yucky and crazy. And this week, the kids are on spring break, while I deal with all this with them at home. It’s no big deal – just adds a layer of complication.
So… Let’s see. Let’s go topically.
He had two incidences at school last week prompting calls to me etc. I won’t go into the details – at 15, that’s his story – but as a mother, it leaves me anxious, nauseous, worried, and and then I’m unable to sleep, which just makes everything worse.
Last week, Logan had three separate performances for the orchestra, missing a day of school for one set of them. He made it into a week long summer music camp (awesome) but I think I’m going to have to take him to the doctor to get a medical release (not so awesome – hard to get those appointments). In addition, his IEP for the year (go over this year, prepare for next year) happened. But they did it at 7:15am – meaning I had to get up at 5am, when I had only been able to get to sleep at 3am (see Joseph above). It’s been rough.
AND? I have to take him to the Museum of Tolerance for a required assignment. The assignment was that we could go to a memorial which is 5 hours away, minimum, or the Museum of Tolerance, or do a book report. Logan is on an IEP for learning issue – one main issue is converting his knowledge into the written form to convey his ideas. To do well on this assignment, the book report is a poor choice. However. We are busy on Sundays. They are closed on Saturdays. That leaves the work week. I don’t want to take him out of school, which leaves spring break. Which means, I have to lose a day of pay, and pay $50 to get Logan and Joseph and me in (Joseph is on break so he has to come with us), plus another $20 in parking. That pisses me off. And it pisses me off that the teacher is like, well of course you can spend that money. Um? Yes, he could have done the book report, instead. True. But that wouldn’t have actually taught Logan much in the way he learns. So I’m left paying the price, not to mention pissing off clients for a non-emergency. So that’s happening Thursday.
My brother (currently the oldest since Robert died) has been having issues. I’ll call him OB, many of the issues are legal. Him and his wife, I’ll call OBSIN – it fits, have been sucking my father into their issues. It’s a long story that started about August of last year. I won’t get into it here in case of legal issues. But just a smidge of the drama, in one day and night, I contacted the Sheriff’s department five (5 as in 1-2-3-4-5) times due to her drama. OB spent some time in jail. He then got out on probation (or is it parole? It’s the one where you serve the rest of your sentence, really, but out). But they have significant financial troubles, and have been mostly homeless. I know OBSIN eventually was staying with a niece of hers, but I don’t know if that’s the case. My father’s been helping them off and on, in little bits. He let OB live in the back apartment for like two weeks after jail. All he did was sleep and eat. I tried to give him resources for jobs that take freshly released inmates – he DOES have skills – but he didn’t want them. Whatever dude, you’re 57.
The reason they’re homeless? They were living on his job’s property – the boss let them live in the basement of the place he worked. The deal was OB only, OBSIN was out of the state. Then she came back – and really that’s where it all went downhill. She wanted things her way, told OB’s boss, and OB’s boss was like… Um, no. So she smacked him. So he fired OB and kicked them out. They then tried to turn around and sue for unemployment and unlawful firing. Because that’s how they roll.
Anyhoo… Moving on past conviction, jail, an incident that landed me a 4th cat, the Sheriff, and an OBSIN who wanted to bring up ancient history when she didn’t get her way, and OB is out. Dad actually had all OB’s work stuff (he had his own tools/machinery), and it’s all in the yard tarped up. Dad found out that OB was driving a truck. His license is suspended, and the truck apparently belongs to a dead friend. My dad warned him again and again not to drive, and not to drive that truck.
In the meantime, They have a storage unit of stuff (they stashed stuff in storage all over town, and then we started getting collections calls trying to track them down). It went to auction due to non-payment. OB begged dad to bid. Long story, of course, short, and the auction finally happened yesterday. Well, the night before yesterday, Dad was trying to get ahold of OB. He wanted to make sure that he wasn’t having any friends, or OBSIN’s mother, bidding in the auction too – because that would just be their way. Dad never heard from them. So we bid in the auction – and we actually upped Dad’s high bid by several hundred more dollars than he wanted to go, but ultimately we lost the auction – he just didn’t want to go that high, and they are now losing their possessions.
I’m sure that will be Dad’s fault in the end. Or mine, for “talking him out of it.”
The reason that OB didn’t get back to Dad is because he’s been arrested. Again. For that damn truck. He’s currently being held on
$25k bail $50k bail – it just got raised. OBSIN’s got the balls to ask my Dad for it (trust me – I haven’t told you half the story – it took serious balls), and Dad said no.
The Damned Computer
We received our tax refund, and we sat down and decided on what were our priority items needed, since we very rarely have a chunk of money. One of the things was a new computer. It would be for me, and Jay would take my perfectly great computer, because his died a painful death. The one that died was one we bought in one day for very little money so I could limp along with work after a cat/water incident. So this time, I was determined to get a good one that had what I needed to grow, and handle what I handle with ease. I finally chose one, and bought it from Amazon.
I got the computer two days ago, on Sunday, and I start setting it up. I have a bunch of different software I use. One thing I also use (because I’ve gotten my ass handed to me in the past) is Carbonite, for backups. So other than a browser I like, that’s one of the first things I tried to install to provide an easy switch for my files on my old machine. It would not – it said it couldn’t connect to their server, that it was being blocked somehow. So – I completely deleted their webstorage (in case that was blocking), the antivirus (I have one I’m installing of my own), and turned off the Windows firewalls. Still nothing. So I contacted Carbonite’s help support. They were very helpful. First dude took me through some things (like turning off the firewall). When that didn’t work, he took over my computer. He did a bunch of stuff, and from what I could see, he was hunting for hidden blocks, like virus scanning software/firewalls that might be hidden. There weren’t any. He finally apologized, and said he needed to escalate me to the next level of help. Story of my life, really.
The next lady was also very helpful, and took over my computer. She went into the system’s error logs. There were a bunch of errors that basically meant that Carbonite could not write to the harddrive. She said that she couldn’t help with that. Ultimately my computer was blocking permissions to Carbonite at the harddrive level, and that I would need to contact the seller or manufacturer. She sent me an email explaining what she did, the process used so I would have the verbiage, and the errors found, keeping the ticket open.
So I contacted Asus. While I purchased from Amazon, I figured they couldn’t help me actual internal tech support. At first I thought they would be helpful. The first person I talked to listened to what happened, and also had me paste the text from the Carbonite support. She went away, came back, and told that I needed to do a factory reset, and gave me the instructions on how. She then gave me a ticket number so I could come back if need be, after the reset was done, and installation attempted.
I attempted to reset using her instructions, but the key to get into didn’t work. Like at all. So I hunted a different way to get to the reset on the internet, and was able to set the computer to factory settings. But Carbonite again didn’t work. So I went back into the support, using the ticket I had. The new person basically said – too bad, so sad. That’s third-party software, we’re not gonna help. Why? Because I had installed something else that went fine. Carbonite is a little different though. It delves a little further into your system (on purpose, it’s meant to). But he said that since I was able to install other software, it’s a software, not hardware issue. I had already internet searched for this issue in regards to Carbonite. Nothing about this issue – and you know darn well, when it’s a software thing, everyone and their mother complains about it. It got heated between us. I said, “So – what you’re telling me is that the software says it’s hardware, the hardware says it’s software, the computer is out the box two days, you get a crapload of money, and I have a nice, expensive brick, and can’t access my work files?” Yes. They would be willing to have me ship them the laptop for a minimum of two weeks while they ran “diagnostics” on it. You know darn well those diagnostics would return as “fine.” I was spitting mad, and wasn’t about to send the machine to them and draw this nightmare out.
So? I called Amazon. I had a hell of time finding the proper contact number – so I just internet searched HELP Amazon phone number, and there it was. I spoke to a man named Charles. I told him what was going on in a basic way. This is what he said. He didn’t know if it was a hardware or software issue. But. He would send me another brand new computer, give me a label to send this one back. Then, at least I’m attempting with another machine. If it was hardware, maybe this will solve it. If it was software, I have another level of information to send to them. I get the new computer tomorrow. I’m not out any further money. He really attempted to listen to the situation and do what he could do to fix it. I specifically purchased the computer from Amazon fulfilling straight from the manufacturer, on purpose, so we wouldn’t have a third party selling issue on such an expensive item, and I’m so glad I did. So I’ll see what happens after I receive the new one.
Moral of the story is, I love Amazon, Asus’ “help” isn’t help at all, and Carbonite tries to help you, in a really nice way.
But for someone who has trouble spending money – all this chaos over a really expensive item is very draining for me.
So – the last week or so has been stressful.